Before writing to support, read the Rules of the store!
Support —> Telegram support (clickable)
(beware of fakes)
If you have any problems with your account, then to save time, immediately describe how and through what you logged into account.
Form of appeal:
1. Order number (specified in the payment comment).
2. Have you used a proxy? If so, which ones, IPv6 or IPv4? Which country? If not, what kind of internet connection did you use?
3. What device and what program did you use to log in to your account?
4. Send a full screenshot of the error screen.